CheckRaise support

Questions, bug reports or account problems: email support.checkraise@gmail.com. We usually reply within two working days.

Poker Pro on the website

Poker Pro bought on this website is tied to your CheckRaise account. Sign in with the same account on another computer, or in the iPhone app, and it is unlocked there too.

Cancelling a website subscription

Go to Account → Manage. Stripe's billing page opens, where you can cancel, switch between monthly and yearly, update your card or download receipts. Poker Pro stays on until the end of the period you have paid for.

If the Manage button or the website isn't working, you can still cancel at the Stripe billing login. Enter the email address you used when you bought Poker Pro and Stripe emails you a sign-in link. If that doesn't work, email support.checkraise@gmail.com and we'll cancel it for you.

Refunds for website purchases

Email support.checkraise@gmail.com from the address on your account and we'll sort it out.

Bought Poker Pro in the iPhone app?

That purchase belongs to your Apple Account and unlocks the iPhone app. Manage or cancel it on your iPhone in Settings → your name → Subscriptions → CheckRaise, and request refunds at reportaproblem.apple.com.

Deleting your account

Go to Account → Delete account. This permanently removes your account and all progress stored with it. It does not cancel a subscription, so cancel that first.